We understand the role of effective communication between yourself and the consulting team. This might be to reach out for assistance or clarifications.
To make communication seamless please follow our guidelines, you can ensure that your inquiries are handled promptly and efficiently.
The Best Way to Reach Us
The first point of contact is our portal using our official email (contact@caretips.co.uk). When you have a question or need assistance, always start by sending an email through the established channels. This not only ensures that your message is directed to the appropriate team members but also aids in our tracking and response systems.
Why Use the Official Email?
Using our official email helps in streamlining communication. It allows us to categorize queries and respond to them in a timely manner.
While I greatly appreciate the personal touch of verbal communication, we require written correspondence. This guideline is put in place to ensure clarity and to maintain a documented trail of instructions and communications.
We do not accept verbal instructions. All instructions have to be written. This policy ensures not only clarity but also accountability in communications. Verbal instructions can often lead to discrepancies and misunderstandings that can affect project outcomes.
Having all instructions in writing removes ambiguity. It provides a clear directive that can be referred to at any time, ensuring that everyone involved is on the same page. This documentation can prevent misunderstandings and serve as a reference for both parties, safeguarding against miscommunication.
Sending a fresh email
Do not reply to messages older than a week. When contacting us, using old ticket references will bury your messages. Each time you reach out, it is beneficial to treat your inquiry as a new request. Responding to older threads can also lead to confusion and delays in addressing your current concerns.
Please also send a fresh email if inquiring about a different issue. We use the subject as a reference to your query. By keeping your messages current and contextual, you help maintain clarity. It also allows our team to focus on what is currently important
Understanding Response Times
You may be wondering why you may not receive an immediate response to your inquiries. Our team operates on a structured response system, which means it may take some time for us to get back to you, especially during busy periods.
To help set expectations, we aim for a response time of 24 to 48 working hours for all queries. During peak times, this period may be extended.
If you decide to call instead of following our communication guidelines do not be offended if we do not immediately call you back. Consultants manage their caseload using our portal not messages left to “call back”.